LV=

Terrible Service, avoid at all cost. They appear good while taking your money until you make a claim. Avoid if humanly possible.
Apr 20th, 2023

Cancelled my home insurance policy back in November 2022 as I was moving house and was advised to cancel my direct debit at the same time, which I did. I received an email today, saying I owe LV money. Slightly confused I called up and was told my insurance wasn't cancelled back in November and I owed them money. Luckily I had a very helpful lady called Mabel who was able to process the payment then give me a refund back for the majority of the money. LV is an awful company and I advise everyone to stay clear of them as some of their employees clearly can't do their jobs! Mable on the other hand was very helpful so would like to give her credit as she is not like the other employees I spoke with.
Jan 22nd, 2023

Aleah from LV was incredibly unhelpful. Was becoming very irate on the phone call also talking over me. Was told the excess on repairs would be waived as it was a non fault claim. She even listened to the call I was making the claim on and it details that the excess would be waived. Very Unhelpful team. After speaking with Aleah as she was so unhelpful I asked to speak to a manager he was called Nathan, again very unhelpful. Will not be using LV again and will definitely be making sure all friends and family stay away from this sham of a company.
Dec 19th, 2022

Two years from my previous 5 star review and there is no change. In truth, my service from LV car insurance is even better. I have been unfortunate to have had two accidents in this time. Both were not my fault but one had to be claimed against my policy because the other party gave me incorrect details of his name and insurance details. LV were simply brilliant and the renewal price quoted to me was very reasonable. To quote the song they are 'Simply the Best'.
Nov 5th, 2022

Oct 24th, 2022