KFC Poole

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 29th, 2023

The self-service kiosk inside wouldn't print receipts. Although my order number disappeared almost immediately after the order was placed, I had to wait over 10 minutes for my order. In store orders were obviously the lowest priority over Deliveroo and drive-thru orders as Deliveroo drivers were coming and going as I waited. I then asked for a receipt and was told to queue at the till whilst my order was getting cold. I eventually sat down to eat my food first before going back up to get my receipt. The staff seemed to be unfocused and generally nonchalant. At least the food was great as you'd expect from KFC!
Apr 29th, 2023

Food : 1/5 | Service : 1/5 | Atmosphere : 1/5 More
Apr 27th, 2023

Food is usually hot and there is barely ever a queue at the drive-thru. We were asked to pull over in the car park to wait for our meal (even though there was no one behind us). We did so and waited for the meal to be brought out. No one ever came, and after 20 minutes went into the restaurant to find out what was going on. They said they had come to our car but that no one was in it! We hadn't left the car - why would we? Looking at our receipt, they had written down the completely wrong car reg on it. My car is red, the car reg written down was white. Clearly they just guessed which car I was in, and didn't actually take any notice when the order was placed.
Apr 26th, 2023

KFC is definitely one of my guilty pleasures. We don't quite get the American experience so there is less to get wrong but somehow we manage it. Firstly I understand it's a job but these fast food restaurants using Uber eats, deliveroo and other fast food delivery services need to make them use the drive through or have a separate pickup desk. We encountered 3 delivery guys blocking most the counter, pushing in to grab orders first, delivery bags covering the counter and floor.. they are really annoying at every fast food restaurant! Staff were constantly shouting at each other at the same time because the food they asked for hadn't come, pretty sure their manager was answering personal calls on a mobile too. Didn't seem important but regardless they got my order wrong, after battling back passed the delivery guys managed to get my order and eat. The general place didn't look very clean however, a cleaner soon came round and cleared the tables lazy customers hadn't and wiped them down. Will probably drive to another one next time I want some finger licking chicken.
Apr 23rd, 2023