Costa Coffee

Great selection to choose from and lovely hot coffee. The guy on the till Dean was very polite and helpful he is a credit to your team.
Apr 29th, 2023

Polite staff great little coffee shop in the hospital staff keep it clean even throughout busy periods Wheelchair accessibility: Easy access
Apr 28th, 2023

Bought a ham and cheese toastie, mostly just bread.
Dec 19th, 2022

Awful experience today. All three girls were miserable, inpatient and rude. Girl serving (Cat or Cal?) was the worst, no greeting no smile didnt even look up. Witnessed an elderly lady forget to take her food to her seat and instead of them taking it over or even calling to her, they just laughed and rolled their eyes and left it on the counter. Which resulted in a nurse in the queue taking it over to the customer instead. Honestly probably the worst customer experience Ive ever had, terrible for a normal coffee shop but for one in a hospital, just speechless. When I got my drink it was the wrong one, I notified one of them and Cat/Cal shouted across Whats wrong with it?!? I said, its just not what I ordered sorry, to be met with no apology just an eye roll. Really disgraceful and have sent this to Costa because management of this branch clearly dont read or react to reviews left on Google.
Mar 24th, 2023

I came to get my husband and myself a hot drink while he's having Radiotherapy, only to be greeted by extremely rude staff! The women serving was drinking while trying to serve, there was no pleasant greeting, just "do you want cream that? Are you paying by card?" No politeness at all; no please or thank you, no service with a smile, nothing! The woman making the drinks was eating a chocolate muffin, and took absolutely ages! I got my sausage bap thrown across the counter at me by another member of staff. The two ladies behind me in the queue were rudely told to move a long and wait for their drinks, no please, no thank you. All the staff looked like they had missed the day when smiles where handed out, and basic custom service was taught! It doesn't take much to be polite, act professionally, and provide a smile. Be kind! They were all just rude! A very unpleasant experience today.
Mar 6th, 2023