Poole Audi

I had a problem with the AdBlue system on my A6. Took into Poole Audi who first told me it was the injector, paid for it had it fitted, collected the car and there was still a problem. Took it back they told me it was now the Pump, left it with them for 4 weeks, no courtesy car! had it replaced which was small fortune picked it up and took it home. The next time I had to refill Adblue, I did so and the same warning light came on so I called Audi who said bring it down and we will look into it, same day they told me it was a problem with the work they had done and they will get it sorted asap asked me to bring it back a couple of days later so I did, then I get a call saying that its no longer an issue with the wok they had done it is a new fault and the entire adblue tank has to be replaced at a cost of 1800! they said I used inferior quality Adblue, which is a load of rubbish because I emailed RedEx and they told me that their product is not of inferior quality and it was well in date. I wouldn't go near Audi Poole and warn everyone else to avoid.
May 4th, 2023

I speak to a lot of dealers, as part and parcel of my job, and getting through outsourced call centres in other big dealer groups speaking to either a knowledgeable/capable person is nigh on impossible. Thanks Meghan & Paul
May 2nd, 2023

After having been a previous purchaser from Poole Audi, I was disappointed in the complete lack of customer service. I have twice visited the showroom, but on both occasions I was not greeted or asked if I needed any assistance. In fact, no Audi staff spoke to me at all. Personally, I find this unfriendly and unwelcoming. Not a patch on Porsche or Mercedes.
Apr 27th, 2023

Sold my car to this dealership and they were excellent
Apr 27th, 2023

I have mixed feelings, but will try to be pragmatic. I give five stars for the personal experience (lovely building, smiling people, great coffee and free massage). However, I give it one star for the following. -> Low-quality work resulting in potentially life-threatening issues. -> No aftersales willingness to find the technical reason for the problem (makes you feel like you are the bad guy disturbing them). -> I had to fix the issue in another garage, losing more time and money (the other garage comments about the work results they seen were, lightly speaking, intense). -> More talking than actions. An average comes down to three stars. It is probably a good place for buying and simple car servicing, but not for more advanced technical jobs.
Apr 25th, 2023