Ponteland Medical Group

Excellent - looked after professionally and caring throughout.
Apr 28th, 2023

Apr 19th, 2023

This surgery might be OK if you can get to see a doctor, but if you've just moved to the area find somewhere else. You can't book appointments in advance at all. There are never any available appointments to book online. The only way to get an appointment is to phone at 8am and ask for one the same day. If you do phone at 8am, the phone might ring for an hour or two, or you might get cut off, but nobody answers. If it's your lucky day then eventually someone might pick up. But there's no point, because then they'll tell you all the appointments have been booked up and to call back tomorrow. If you call the next day exactly the same will happen. As the other reviews say, it's an absolute shambles in reception, and it's been the same for years.
Apr 19th, 2023

Excellent GPs. Unfortunately, by the time you get seen at reception, you've either healed or died.
Mar 29th, 2023

Absolutely appalling service. Phone lines have been down for months. Staff pass the buck repeatedly and never available. Horrendous.
Mar 14th, 2023