Joule UK

Supplied an Air Source Heat Pump via Heatpump Warehouse. After several hours of fault finding, it transpired that internally a plug connecting the fan to the circuit board had not been connected. At weekend so no telephone lines open so rather than leave no central heating all weekend, fixed the problem myself. On contacting for compensation, had a very aggressive phone call suggesting I might have removed the plug myself, no apology and no thanks for saving them an engineers visit. Will never use again.
Apr 23rd, 2023

Joule has strung me along for ages trying to avoid sending someone to diagnose and repair a hot water cyclinder. Clearly their warranties are worthless. Really regretting this purchase. Avoid.
Mar 26th, 2023

My company have fitted 80 of the pre plumbed ThermaQ cylinders past couple of years. Easy to install and only a handful of minor call-outs to date, which have been easy to organise a service call . Customer service are helpful and any other queries my rep has answered my emails within a few hours.
Mar 2nd, 2023

Do not use this company, when the product goes wrong you are left in limbo for months. my cylinder started leaking in November 2022 after being fitted 3 years ago. I paid a 300 deposit for a new one to be delivered, this took weeks as it wasnt in stock even though when I paid the deposit it was in stock. 2 weeks after the faulty cylinder was collected I enquired about getting my deposit back only to be told it will be another 4-6 weeks until the faulty cylinder is tested and if found faulty I will then get my deposit back! The cylinder leaked through a newly renovated ceiling, Ive had to pay the plumber a days money to fit the new cylinder, now Im waiting months to get my deposit back. After numerous emails to joule Ive been told the managing director is dealing with this? This was 2-3 weeks ago and I havent heard anything from anyone since?
Feb 5th, 2023

Quality product, absolutely useless when you try and get through! All I wanted to do was pay an invoice, 4 days later still didnt get through
Dec 10th, 2022