Stuart Road Surgery

Been with this doctors years but god has it gone downhill I havent got to see a doctor since well before covid I always get passed to the practice nurse and usually the one with the attitude I could name but Im sure ppl will know which one I mean the last twice Ive had to speak to her shes been so rude and horrible Ive ended up in bed with my mh for 3 days at a time she should of been a prison officer it would of suited her better then theres the lady who does prescriptions I think she must sit there and count every dose because my prescriptions fell all on the same day every month not now Ive 3 different dates she really makes me feel like not ordering them anymore so if your looking for a new surgery I wouldnt recommend this one at all But I have one positive thing to say after visiting for a practice nurse appointment last week I met the new male practice nurse I think his name is Ryan what a lovely helpful caring young man he is he will be the only one I see from now on
Feb 5th, 2023

I cannot get an answer from them ever when anything goes wrong they respond with waiting on whatever is relatable, today they've had my prescription for ten days and still not signed and this is my second day without... this surgery needs to start to communicate better about there tasks of work and not there personal lifes as I have over heard on several occasions
Mar 16th, 2023

Impossible to get an appointment and the staff dont seem to care. When youre struggling its nice to be able to get an appointment and speak to someone with a caring attitude!
Mar 1st, 2023

STAY AWAY. GO ELSEWHERE. I used to rave about this practice but now? There is only 1 GP on and other nurse practitioners. Getting an appointment by calling at 8am is ridiculous. They've all gone by the time you get through. The gp has knocked my ex partners meds down from 2..4 times a day to 1 twice a day. He's in absolute agony yet darent call them incase they are stopped altogether. My son the same.!! After covid is hard enough but now it's affecting his job. Pre covid I loved the place. Dr Taylor and Dr Qazi went then one of the loveliest employees left Sue...she would go above and beyond for you!. and it's all gone to pot. Janine on the prescription line is so lovely...such a nice lady. Sadly the place needs closing.! I don't grumble about many things but the place is disgraceful. AVOID. AVOID. AVOID. I wouldn't give any stars but had to!. Going to the ombudsman it's got that bad as they don't reply to complaints either!. UPDATE. My ex partners meds stopped as bcas he couldnt get the time off for a scan! Hes already lost wages going back and forth. My sons...not! We both take the same so I'm not going to see my son in discomfort! He darent ring up for a sick note due to the reception he may get. Surely a surgery initially in 'Special measures' should be working hard to solidify patients confidence in them...not the opposite!
Feb 27th, 2023

Dont even deserve one star. Very unhelpful and full of their own importance today when I called to arrange for my dad to see a GP. Hospital asked me to take dad to the GP and they refused to see him saying he had to go back to the hospital. Not going into full details but absolutely no common sense at play here not any compassion. Zero tolerance works both ways. Not putting up with your BS.
Feb 21st, 2023