Pocklington Carpets Ltd

Good choice of carpets and nice helpful staff, good experience overall
Mar 21st, 2023

Good friendly service
Mar 10th, 2023

Worst customer service I've ever had, I need more carpets but will go elsewhere
Jan 21st, 2023

Jan 8th, 2023

Booked in fitting for wrong date, then tried blaming us, only booked half the flooring in to be fit and missed other flooring off, and tried blaming us very put out and grumpy. We got them back out to rectify a crease in a carpet, its still there! Due to the delay in fitting flooring we lost our builder as he was waiting for them to fit flooring we told them or tried to as they weren't in the slightest bit bothered so no apologies for this from Pocklington carpets, we had plumber, electrician all booked in around Pocklington carpets and they dare to blame us for them not fitting the flooring and the date we all agreed when we were stood in the shop infront of them, shocking. Now we have poorly fit carpets with gaps around skirting, not tight upto skirting in areas, bent door plates and creases in carpet, hard flooring missing trim, trim not finished on ends, floor completely missing behind toilet, bouncy in areas, saw marks in areas. We owed 200 for underlay which we said we didnt want to pay until these issues were sorted out, and we had had chance to speak to them (not had chance as we'redoing a full house renovationand playing catch up because they were weeks late in fitting and we lost appointments with trades because of them, then we received a factually incorrect threatening letter from them, after no calls and one email with the invoice. Such a shame they didn't take the opportunity to rectify the situation instead of threatening us with legal action, nice service guys GIVEN THAT WE HAVE SPENT MANY 000'S we would expect better, but unfortunately not. We wish we hadn't have used Pocklington Carpets to floor our entire house, their customer service and fitting of the flooring is nothing short of appalling. STAY AWAY and use someone that does a decent job and appreciates your business. What will they do? Option 1 They will deny, lie and blame us further Option 2 Apologise, hold there hands up and say sorry, let us sort these problems out for you. Let's see ... In response to there comment, unfortunately for us this is the nightmare we've had with you. You wasn't refused entry, you turned up with a threatening invoice as we was going out and on the school run. We did explain that we would contact you when able to but it seems you managed to twist, lie and conveniently forget that, remarkable. As again we said we wanted these issue's rectified before we paid, again you've lied and twisted what we reasonably said. You guys are so very good at defending your bad service why not just be right about things in the first instance. Your behaviour is shocking!
Jan 21st, 2023