Plymouth Veterinary Group

Our cat Charlie had his first checkup with Evie who is very friendly and caring, and we were helped with out Pet Health Club by a lovely, professional lady at the reception called Rebecca, thank you!
Apr 15th, 2023

I have attended online and face to face puppy classes with Jo and they have been brilliant. She has given thorough and up to date advice on all aspects of puppy care. Her WhatsApp groups offer great tips and ideas shared and Jo is often answering puppy queries outside of normal working hours. Henry and I have learned a lot.
Mar 18th, 2023

These vets need to learn their own pricing. Getting told 3-4 different bills arent fun. Especially when its in the thousands. Was made to feel it was all about money when in actual fact I was there for a very different reason, for help.
Feb 16th, 2023

Pdsa vets plymouth one of the worst vets I have been waiting a mont formy cats blood test and ten days for my cats medication and my cat is very poorly now they said I would hear from them in 24 hours been waiting 41days for his blood test results and over 10 days for his medication worse service ever
Feb 13th, 2023

My normal vets don't offer an out of hours service, so this is the sister vet. Never had a problem until today. Had a very poorly ferret so rang up at around 7pm, I mentioned to the man on the phone I wouldn't be able to pay there and then and would have to be a late payment form, he said this was fine and booked me in for the next day (bank holiday monday). About 5 minutes later I ring as I wanted her in for today instead as she was becoming increasingly poorly. I said the same thing to the woman on the phone, that I wouldn't be able to pay today and would need a late payment form. She said that was fine and she would get management to give me a call on the Tuesday to sort things out. I get in there and my ferret needs antibiotics and pain relief. Go to pick them up and say the same thing to the nurse as I did the other two on the phone. She said there's nothing on the notes so she would have to check with the vet. She comes back and tells me I have to pay just for the medication today, which was fine. I was outside trying to sort the money, I come back in and I am then told by the nurse I have to pay the full amount instead and I am not allowed to leave with the medication without paying the full amount and I wasn't allowed to sign the delayed payment form. Fast forward a bit of backwards and forwards, the actual vet then comes out and tells me she never said I couldn't sign the form, even though the nurse standing next to her just did say that. I explain to them I have the money for the medication as originally asked but they said they still want the full amount as the medication was not classed as an "emergency". Not only was I told I could sign a form, I was then told I only had to pay for the medication, then to be told I have to pay the full amount, in the space of about 5 minutes. All while my ferret has an abscess on her throat and is poorly and we wouldn't have been able to get any medication for another 2 days due to the bank holiday. I was lied to and each person told me a different story. Absolutely disgusting how they treated the entire situation. Was given no compassion or kindness and was treated terribly as they couldn't get their stories straight of what they wanted.
Apr 8th, 2023