Well Crownhill - Meavy Way

Feb 7th, 2023

Dec 11th, 2022

I've always picked up my prescriptions from here due to it being next door to my doctor's. The staff for the most part have been friendly to me except on one occasion. I was running around trying to get a prescription for my son and had been back and forth, I misheard the lady when she was speaking and she shouted at me loudly in front of the whole store. This was increably embarrassing and totally uncalled-for. I appreciate they must have to deal with some problematic customers but that doesn't mean the should take it out on the other customers. I went to the well pharmacy in Whitleigh and they were really helpful and friendly even though they had a bad day.
Nov 18th, 2022

I have never been so frustrated with a pharmacy. I am fully aware it must be so busy with being after covid. However this is the third time Ive put in a prescription here for my daughter, and they dont tell me its in, the second time I went in and asked them to give me a phone which they said they would. They never did so when I queried it, the lady had said I never gave them a phone number? Which I didnt realise they didnt have, as I was never asked for one. So I asked my Dr to send it to boots instead and I found out they had sent it to here (well) so Ive tried to get through to them all day, but they dont answer the phone and Im sure theyre answering them hanging up as itll ring a different amount of times each time then makes an end call noise. Im so disappointed in this place. The only staff member I can rate is a woman called Wendy who takes her time with customers and trys to help anyway she can. Its such a shame because I will be making sure any prescriptions are sent elsewhere from now on.
Apr 16th, 2023

Thursday 2nd March 2023. Addition: Wendy who is, now, usually at the front serving patients has been an absolute pleasure to have take care of my wife and I. As previously stated Lori has always been superb and so kind. David and Liz >>>> My dear wife was treated awfully recently. Rude, unfriendly and disgraceful service from a pharmacy we have been using since it opened. My wife was almost in tears at the rude and childish attitude and anger issues from a female employee recently Friday November 25th. The employee in question has long blond hair and gets agitated very quickly. We have heard her yell at several people who have asked questions in a quite civilized manner. Having said this I must mention that Lori has always been a lovely person with a smile and great help when needed. Rotten employee
Feb 17th, 2023