Newham Centre for Mental Health

ELFT as a trust is not one of the better ones, and unfortunately staff at NCfMH tend to leave a lot to be desired. Several are borderline thuggish and can be VERY heavy handed when dealing with patients who they perceive to be "disrespecting" them. Violence is alarmingly common on the wards and not all of it is necessarily an unavoidable consequence of mental illness either. I wouldn't trust the news about violence levels going down - I strongly suspect some of these statistics have been creatively produced (most likely after bosses started putting pressure on ward managers) After years of experience with this facility, I would have to say NCfMH is sadly overall not an appropriate environment for vulnerable mentally ill people and is only getting worse. If you are unfortunate enough to have a relative or loved one staying at this facility, I would strongly recommend daily visits to ensure you yourself can be monitoring their health and wellbeing ELFT as an organisation has an immediately apparent hierarchical culture, which is very visible within the workplace, and staff are regularly reminded of their place within the pyramid by those "above" them. the end result of this culture, is that it sadly trickles down to the service users who are seen as bottom of the totem pole and are therefore fair game for mistreatment at the hands of the registered nurses and "social therapists" (which is the pretentious term ELFT has decided to give to healthcare assistants/HCAs) My advice to ELFT would be to do away with all the meaningless tick-box exercises and work on your recruitment/vetting process instead (the group interviews are NOT helping)
Mar 31st, 2023

If I could give this hospital and wards and staff etc no stars that would say it all I had to put one star so I could comment absolutely disgusting the lot of them what a waste of money etc
Feb 1st, 2023

A staff called Elizabeth on ivory ward is such a horrible woman shes the reason I ran away from the ward. I was vomiting violently and asked for help she ignored me ran away I was found by some random and they took me to A+E and I was on drip for two days and given so many medication. True true I was. Sick just imagine if I didnt run away ??? The world is cold now not all staff care about patients. God bless Kingsley who was a male senior nurse on ivory ward he was so so helpful and calm and always listened.
Jan 10th, 2023

Its the No support for me Staff just sit on their phone all day in the office and chat chat chat. A couple of rude staff. No support at all they dump you in here and your mental health gets worse and worse. I was also told by Staff I'm attention seeking because I was upset. This place will only make you worse and not better
Jan 2nd, 2023

Authority need to check immediately patient belongings. Things goes missing.
Dec 5th, 2022