Bright Horizons Bromley Day Nursery and Preschool

Ive been waiting their call last 2 weeks. I made 2 times appointment for call to ask availibility for my son but no one call me. When I speak with customer service they just says sorry and make an other appointment and thats all. Im not sure if my son goes one of branch nursery how Im gonna reach nursery manager or someone
Apr 13th, 2022

Positive: Professionalism, Reliability
Feb 15th, 2022

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Oct 31st, 2021

Positive: Professionalism, Quality, Reliability
Jan 1st, 2021

We have been using this nursery since September 2018, with my first child who is at school now and now with my second child who is still there. We were fortunate to start when Asquiths were the original owners. At the time it was a 6 star nursery, literally nothing wasnt too hard for them to do for our child. It was then taken over by Bright Horizons and the interim period of new management practices being put in place meant it felt substandard, from a 6 star to a 1 star. We had multiple negative experiences which were difficult for them to initially address with so much upheaval taking place with staff and a new way of working. As we had specifically chosen this nursery for their excellent reviews and ofsted report and were paying easily the most of any nursery in Bromley at the time we felt terribly let down and faced with a choice of removing our child or persevering. Thankfully Bright Horizons management staff began correcting issues with the service and quality of care gradually improving from 6* to 1* to 4*. A special mention must go to both Jay and Ellie who have taken on the feedback constructively and are on track to make this a 5* nursery again.
Dec 23rd, 2020