Open water swimming at Waters Edge

Mar 24th, 2023

Jul 7th, 2022

May 3rd, 2020

Was left with no curtains on the hottest week of the year and was ignored on all 3 requests when I asked for them facing the main walkway left with zero privacy. I extended my stay by 4 days due to work and the rate was doubled without my consent and money taken from my account again without my consent and was over charged by a day and paying double what I originally paid and what every other customer on the site was paying. I challenged this and was ignored by the managers. I took it to the company and was offered 50 for inconvenience when I was over charged 84 to begin with. Weeks I have tried to get some sort of reason from them and am ignored honestly disgusting customer service. Was not looking for any compensation just what I was owed to pay the same as I originally did and same as every other guest. Shocking management on site and in the office. Still left out of pocket and ripped off
Dec 23rd, 2021