Alexandra's Gourmet Pizza & Grill House

Amazing Restaurant! The food tastes amazing! and service was incredible. Arguably has the best pizzas in town. Would recommend buying from them.
Apr 13th, 2023

Dietary restrictions accommodated None of the above More
Apr 6th, 2023

Fresh Donner which had the best combination of texture and taste Lovely staff
Feb 11th, 2023

I don't normally write reviews whether good or bad, but this experience definately warrants one. This is not a complaint about the food but more the staff's attitude. Recently (past 2months), I have noticed that their telephone number has been disconnected! The first time I encountered this, I had to walk in and placed the order which meant I HAD to wait for my pizza to be baked as I couldn't call ahead. I was told they had an issue with their telephone line. 2nd time I went almost 2 months later, I called the number again and same thing. So went into the shops to place my order. When I mentioned that I still cant call through, he stated the same issue again. I asked him how are they running a business if they can't sort out the phone number to allow customers to call ahead? Reasonable question right? The response was, we ARE busy because MOST of our customer's order through just-eat. I advised that I shouldn't have to go through a 3rd party website like just-eat and should be able to contact them directly over telephone. So as he is writing his mobile number down on a peice of paper, he tells me "if there is something you are not happy about like food, or something, you don't need to come here" - Bearing in mind he had charged me, knows that I've been going there regularly for a year. I told him the issue isn't about the quality of food (that's another comment!), but more that it is FRUSTRATING that we need to be kept waiting all because you have stopped paying your line rental for the contact number for your business! That's when I realised I care more about them running that place right than they do. Got my refund and walked out of there. Never tell a customer you don't need their custom as a knee-jerk reaction all because you can't listen to feedback or accept criticism. Shame! Food can be improved if the chef improves. But bad attitude and lack of customer service will alienate customer's who dared to complain!
Feb 2nd, 2023

Disgusting pizza. It was so stale and rubbery. No flavour.
Jan 14th, 2023