Adan Estates

As a representative of Adan Estates, I can confirm that no such events or discussions took place with Craig Brown, he has been reported to the Ombudsman and is also being taken to court for defamation and incorrect, false information in his review, I will add that all reports of any maintenance specifically blocked drains was dealt with swiftly within the hour of being reported even on the weekend and out of hours, any comments he has made regarding the neighbour are untrue, the neighbour has actually been causing trouble to anyone that moves in and has been obstructing communal hallways and areas which is not allowed. Craig was told he could use the space outside the flat as private to them, however the neighbour refused to move her belongings and told Craig something different to what the agent and landlord had agreed regarding that flat. Agents and landlords should be aware of tenants like Craig Brown and Lilly House, there new agent has also been informed.
Oct 24th, 2022

Jo has been managing my HMO in east London for 2 years now. Great service and fantastic communication throughout!
Jul 9th, 2022

I cannot fault Adan Estates. Their professional and ease of renting was a welcome change. All was handled well, and now being a tenant they are always helpful and friendly.
May 7th, 2022

Feb 18th, 2022

Adan Estates, and especially A lady from senior management from Adan estates (director) have been poor with their customer service, unprofessional with their approach, and have spoken to me and my partner in a rude manor down the phone. We moved into a property in twickenham that had not been professionally cleaned, sewage leaks that didnt get fixed quickly, and we are currently living in a property with sewer flies and a awful smell and being asked to pay rent. (So much more information for anyone that would like to ask) all evidence is pictures videos and recording all time and date stamped to prove all of my points. We got told to block the neighbours fire exit We got told our neighbour was using our private area outside our flat because she was bipolar Played us of against the neighbour telling her its a communal area and is that its private to me and my partner, telling us one thing and her another. Shouted down the phone to me in a unprofessional way Admitted fault, and also said she You shouldnt have to live like that at all, its appalling, its disgusting actually, its actually disgusting and she doesnt care anymore, Ill let the landlord deal with it. Texts at inconvenient times (examples below) 1. Friday 4th of March 23:04pm 2. Tuesday 8th of March 22:02 3. Tuesday 12th April 23:22 4. Thursday 4th August 21:58 5. Friday 5th August 22:15 We have had sewage issues that they have not fully dealt with leaving sewer flies in our flat and the stench of sewage The Ladys response when asked would she live in such conditions I suppose its back on me really, I should have remembered that your panel still needs to be opened up You shouldnt have to live like that at all, its appalling, its disgusting actually, its actually disgusting (yet we have been living in these conditions for over a month). Minimal effort made to rectify and no rush now that we have handed our notice in. I would steer well clear, they since we have asked for their complaints procedure, they have proceeded to ignore this request multiple times as well as trying to make thing difficult for me and my partner to move into a new property by withdrawing their reference request they provided months ago. To clarify, me and my partner paid rent for multiple months on time, and yes after all of the problems, we have had, that have not been fixed, and living in a property that shouldnt be let out we are refusing to pay our final month rent, we have the evidence as to why not. We have had; Sewage leaks Inside and outside Water leaking from the electrics Property when we moved in not professionally cleaned and in a filthy state Fans falling out the wall Radiators falling off the wall with exposed wiring. Many health and safety hazards Contact with a lady in senior management has been informal and over text at inconvenient times The lady in senior management asking us to block our neighbours fire exit The lady in senior management telling us she didnt feel the need to check if our property was clean before we moved in as the other flats in the same block moved in with no complaints that week. The lady in senior management saying she doesnt care about our issues and she will just forward them onto the landlord We were pushed to handing our notice in (we were going to anyway) but on two separate occasions, The lady in senior management has mentioned, well your more than welcome to hand in your notice, implying she doesnt want to deal with us anymore. Now the most important part - we have made a formal complaint, not only have the company not outlined this to us and ignored us they have tried to jeopardise our next move out of this flat. All of these issues are being taken to a higher entity, those being Environmental Health, citizens advice, property ombudsman. STAY AWAY - RUDE &UNPROFESSIONAL
Aug 9th, 2022