Caper & Berry

Bizarre experience with this company - phoned just before Easter regarding a quote for a wedding in September and had a long chat about requirements etc. and then did not receive any quote. Thinking it an honest mistake I popped in to the business in person and went through the process again - still no quote weeks later. The staff in both cases were pleasant and diligent and Im left thinking the only explanation is that the company did not want to cater for us and instead of saying so chose to ignore me instead.
May 2nd, 2023

Nice people, and very professional team?
Mar 8th, 2023

Oct 27th, 2022

We couldnt recommend Caper & Berry enough. From start to finish an amazing experience. The food was superb, the staff were brilliant and the drinks kept flowing! Saskia was a real calming presence throughout the day. The team were so attentive and really thoughtful in making sure canaps were saved for us both. Harrison, the bar manager was incredibly helpful, kept checking in on us and did everything with a smile on his face! Everyone commented on the outstanding service and well be sending them your way! Thank you so much - Eliza & Tom x
Sep 22nd, 2022

This was a difficult review write, because ultimately, Caper & Berry did a lot of things right. The food they provided for our wedding was lovely and beautifully presented. They offer a wide range of vegetarian and vegan options, which is one of the reasons we chose them as the caterers. Our Event Manager for the day, was also lovely: a friendly, professional and calming presence. However, we had a very difficult journey with Caper & Berry. Four months after paying the deposit, we received a formal email explaining that prices were being raised and an updated cost sheet had been attached. The price rise was not insignificant. We therefore felt the need to seek legal advice as to how to respond to this email. Following this, we sent a response outlining that it was neither reasonable nor professional to unilaterally change a contract that had been agreed by both parties a matter of months ago. Within 30 minutes, we got a response saying that this had been a mistake, and this email was intended for bookings older than ours. While I appreciate that mistakes happen, it was very disappointing that no one had reached out sooner to us to let us know. We spent time and energy figuring out what to do and were incredibly worried. After this, we had a call where they apologised and I was assured that we would be treated especially well moving forward. A few months later we were in the period of choosing our menu options and going to the tasting cottage. The tasting cottage was a lovely experience and we really enjoyed our time doing this. However, the turn around time to get an answer from emails was incredibly slow and there were long periods of waiting. It got to the point where I started to strategise with my husband how best we could get a response - whether if we used bullet points they would be more likely to reply, or perhaps tried to phone them at certain points in the day instead. I appreciate that they must be very busy, but even holding emails would have been very much appreciated. After a few months of not having key answers as the wedding approached, I again called to speak with someone about how we could move forward. They did seem sincerely sorry and we were introduced to someone new who would be dealing with us from this point on. A lot of things were then thankfully sorted very quickly, but even with this, there were issues moving forward. For example, we had a final planning Zoom meeting booked one evening and no one showed up on the Zoom call. After calling the office half an hour later, they had to chase what had happened and we were told that the person wouldnt be able to get to us until an hour after the original time. This of course is not an issue at all as an isolated incident, but it started to feel like one thing after another. All of these problems were ultimately about a lack of organisation. There were a few minor issues on the day. For example, a handful of people didnt get the correct meal and they had to be exchanged, and there were comments that not everyone saw or received the canaps . However, overall, it was a great day with tasty, well-presented food. Ultimately though, Ive rated this on our experience with them across the year: we felt very let down. They clearly work on some impressive events and I imagine smaller weddings are less of a priority. While all of our other vendors were professional and friendly, we were often made to feel like no one at Caper & Berry really cared.
Jan 15th, 2023