Gliderol Garage & Industrial Doors Ltd.

Absolutely disappointed with this company this door hasnt worked since day one! Called them repeatedly and they just wont help Avoid at all cost will update with photos and videos of the door so you people can Judge for yourself and go elsewhere
May 24th, 2022

Mar 19th, 2022

Purchased and had installed Gliderol garage roller door with remote operation by accredited installer in February 2021. Started having problems with remote operation after a few weeks and installer had to come back and reset. Still had problems and had to switch power off and on again to get the door to work. Last week stopped operating completely and had to use emergency manual handle operation to get into garage. Manual system then failed and we could not get into garage at all. Installer came after much telephoning and emailing and had to force the garage door up to get inside. He said that all 6 plastic connecting rings connecting roller mechanism to the garage door had failed. Gliderol were not interested saying only dealt with authorised installers and not directly with the public so I have to get the original installer to carry out warranty repairs. So I am left having to pursue installer with new Gliderol garage door that is completely broken and no means of getting into garage except climbing through window. Construction of door with load bearing plastic rings appears to be poor design and quality and unreliable remote system makes me very unhappy with a purchase that cost 2000. Manufacturer Gliderol hides behind their accredited installer when it comes to honouring their warranty
Sep 13th, 2021

Don't buy a garage door from these people if you live within 2 miles of the coast - the guarantee doesn't apply .... This warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of:- (i) ..... ... (vii) Any door being installed in areas subject to high moisture or salt atmosphere (e.g. Coastal Regions - within 2 miles of the sea)
Dec 23rd, 2020

Poor performance from the manufacturer, they do not give advice on their products or assist with faults. Do not buy a Glideroll garage door. Edit. I note the owners response, not completely accurate, the employees had returned from furlough, Donna advised that the company would not help and the Director wanted no further contact. The enquiry was very simple, a fault in the controller, it should have taken one minute to tell me to fit new batteries in the door sensor, the company provided no service at all. I believe that when you buy a product then then company should help with customer enquiries rather than tell you that they did not want further contact.
Dec 13th, 2020