Peterborough Improvements

Positive: Professionalism, Value Service: Fence installation
Apr 17th, 2023

Service: Custom fence construction
Jan 26th, 2023

We had a resin driveway installed on 11/12/2018, with a 10 year guarantee, costing over 3500. In around early 2021 a patch at the front of the driveway eroded and the stone spilled out onto the pavement. We sent an email to Shaun on 26/03/21 about the issue. He replied to advise that someone would visit to assess. He asked if there had been diesel spilt on this area, or we had been dry steering our car on it, to which the answer was no in both cases. We didnt hear anything for a while and made numerous phone calls leaving messages. On 16/11/21 we sent another email to note the issue and the lack of response. Shaun replied, noting no record of the contact and indicating he would arrange for someone to visit and assess. On 30/11/21 he emailed to say that poor weather prevented any work and he would be in touch. We emailed again on 29/03/22 to query progress and again on 13/04/22, with no reply. We made phone calls leaving messages with no response, so emailed again on 31/10/22. Ashley from Peterborough Improvements got in touch to note Shauns illness. She emailed on 01/11/22 to note she would get someone to visit to assess. On 07/11/22 we emailed again to query progress and have not had a reply. We made numerous phone calls throughout these times, usually ending leaving a message with an admin person who would pass the message on, or on an answer machine. We even called at the office last week but no one was there, stuff was dumped inside, and it doesnt look like its being used as an office anymore. Usually we try to resolve matters rather than resorting to a critical review but our frustration with the situation has provoked us to this. The driveway installation seemed good quality and the information that the company sent at the begin seemed to promise this. The 10 year guarantee would also seem to suggest the companys confidence in its product. But if you dont want to provide a service to back up your guarantee, then it seems to be a very good way for a company to dodge its responsibility by just not being available or failing to respond. And then the guarantee seems rather hollow. Service: Driveway or walkway paving
Jan 23rd, 2023

Twice I've asked for help from this place and both times been ignored, if you want something done go elsewhere. I have to give 1 star, if I could it would have none.
Jan 20th, 2023

We have just had our garage converted by the guys and they have been brilliant. Rather than waiting months for a start date they managed to start the work within a few weeks and everything was done in stages over a number of weeks - stud work, insulation, plastering, Bi-Folds etc. Jimmy and the guys were very polite with a good sense of humour and the work completed is to a very high standard. The end result is a lovely warm office that is a joy to work from. Would most certainly recommend Peterborough Improvements for any garage conversion work. Service: General construction
Dec 14th, 2022