The Priestgate Clinic

I was a really nervous patient, having had a frightening experience at a young age, but everyone was/is so lovely here. Catherine is very patient and gentle and she explained every step to me. No more nerves! Staff are really friendly and welcoming can't thank everyone enough
Apr 27th, 2023

Contacted the receptionist in this clinic by email to check if Dr Cousley can provide me with an orthodontic assessment and recommend treatment options in a letter. The receptionist asked me to call. I call straight after, she goes " how can I help you?" and she appears to have no clue as to what I am talking about. So I explain my request again, not once but MULTIPLE times, for her to keep insisting that I should come to the consultation and take up the issue with the Dr Cousley, she just seems not bothered, and refused to ask him to make sure he can provide a second opinion with treatment recommendations in a letter. After I insisted and requesting she shows my email to him, she said she will check with him and email me next day. Next day, she emails saying because I am not local, "he can not refer me for surgery"! and she cancelled the appointment. If he read my email and if she understood my request, she will soon realise "I never asked to be referred for surgery"! Again showing she understood nothing of what I was requesting! I messaged her again explaining, yet again, I was looking for a second opinion consisting of an orthodontic evaluation and recommendations of treatment options. She replies saying I did show your email to Dr Cousley, and he can not offer you any help or surgical treatment!. Yet again showing she has no clue of what I am asking! I have also noticed either she does not understand English very well, or she has some issue grasping what it is being asked of her, and you have to ask or explain multiple times. I should add I contacted other clinics and their receptionists had no issue understanding my simple request of wanting an orthodontic assessment and recommended treatment options in writing. None of them understood "recommending treatment options" as "referral for surgery", and none of them said: "our orthodontist can not offer you any help!." She also seems to change the story. At first she told me "Dr Cousley can not refer for surgery because you are not local" to later say: " Dr Cousley advised that he won't be able to see you for the consultation as he will not be able to provide any help or surgical treatment because you are not local"! So according to this clinic, unlike other clinics, you can not have consultations or receive any other treatment apart from referral to surgery unless you are local!!! Another serious problem with this clinic is that you can not contact anyone else in the clinic as only this receptionist answer emails or calls! I am really lost for words at the appalling customer service I have received from this receptionist! It is also a shame as I was looking forward to getting an opinion of a renowned expert in the field, only to be turned away by a receptionist who does not seem to be bothered!
Apr 26th, 2023

I've been with The Priestgate Clinic since it opened and I've had my braces done here, as have both my girls (as well as our regular dental work). Delighted with the results. Richard, Catherine and the whole team are all fantastic. I can't recommend it highly enough!
Apr 23rd, 2023

I had my brace fitted aged 13 and it was on for 18 months. I cannot thank Mr Cousley enough for the fantastic job he has made of my teeth. My teeth started off being all over the place and I needed some removed. They are now incredible. Nothing was too much for the team at Priestgate and I would highly recommend them - and have done - to all my friends.
Apr 22nd, 2023

Apr 17th, 2023