Hotel Chocolat

I like to shop at the Hotel Chocolat in Peterborough. The chocolate is awesome and the shop itself is always kept immaculate - credit to the staff. On the subject of staff, Carmen and Phoebe always offer an incredible customer service, always willing to help and are there with a smile every time. The coffee is also very good. Magnificent all round customer service!
Apr 21st, 2023

Incredible hot chocolate experience during winters. They way it is made here is quite rare. I tried making the same from the chocolate power I purchased, but it is just not possible. Definitely worth a visit during the winters. There is generally a bit of wait, but nothing substantial. You should have your cup generally within a few minutes. It is quite possible you also buy some irresistible and well presented chocolate during this time, like me.
Apr 3rd, 2023

Love hotel chocolat as they only do the best chocolate but their customer service is excellent too. Peterborough store though should have more stock as its disappointing sometimes not to have a certain chocolate in store.
Mar 25th, 2023

Outstanding customer service from both members of staff . I was very unsure as to what to opt for and was given great advice by both karmen and the other member of staff Whos name I did not catch . Karmen was very friendly and helpful , in addition to not actually being on shift .
Mar 15th, 2023

Fine range of the vegan chocolate we needed for a present.
Mar 11th, 2023