The Tudors Care Home

All you need for your loved ones
Apr 27th, 2023

Reposting this as I suspect my review was hidden! Where do I begin? I have an elderly relative that has been in this home for a few years now and after a few visits I'm not impressed with the condition or cleanliness of the home, nor the care provided. When I arrived I was greeted by five or six members of staff sat smoking and chatting outside the front of the home. Why? Who is looking after the residents? Upon discovering this I looked through the front of the building to find residents sat on their own in chairs doing nothing, looking (understandably) very bored and lacking stimulation! The floor and area around the front of the home is littered with cigarette butts, and along with the home itself looks worn out, and in need of total renovation. A far cry from the photos on Google. Not off to a great start... I'm then lead around to the rear of the property by a member of staff whereby an access gate is secured by means of a physical padlock, rather than a digital entry system. The member of staff doesn't know the padlock code and is ill prepared. This is very reassuring. Once through the gate, I am lead onto the patio area and garden, which are both poorly designed or adapted for anyone with mobility issues, or any elderly person. The entire area is poorly lit, there are multiple trip hazards and steps to navigate, and it is dirty (you are presented with more cigarette butts!). Again, this gives a very poor impression about the overall cleanliness and standards of the home. At this point you'd expect to walk into the Home itself but no - Instead, we're shown into an outbuilding known as the "cafe" as we're still not allowed into the home itself to visit our relative due to covid restrictions (even though these visits were in 2022, when most covid restrictions are winding down). The "cafe" is where all residents are forced to meet their relatives, even though this means residents navigating the patio and garden area which are truth be told, downright dangerous really. The fact we are unable to enter the home is concerning as we have no idea whether or not the room our relative is staying in is suitable, kept clean, or well maintained - perhaps this is not the case? The "cafe" is a DIY botch job, with poorly fitted shelving and old furniture. It appears to have been poorly renovated on a tight budget, with electric storage heaters instead of mod cons like central heating. If this wasn't bad enough, the enterance to the "cafe" is ill equipped for elderly people or those with mobility issues - it has a huge, high enterance step! Our main concern is regarding the quality of care provided - since our previously independent, mobile and active relative went into this home, they steeply declined and quickly began to develop serious mobility issues. The Home has also failed to spot multiple health problems until they've required urgent hospital treatment. We believe the main reason for our relatives steep physical decline is because there are no activities for residents, nor are residents encouraged to, or helped to remain active, although given how ill equipped the home is for any physical activity or exercise, I'm not surprised. Unfortunately, after my visits I get the impression that this home is run on a shoe string budget. Everything is in a state of disrepair, anything that has been installed throughout looks the result of a DIY botch job or the result of the cheapest contractor (check out the state of the security light installations to the rear of the property, its laughably poor and I'd be surprised if it passed any regulations!) and the home looks very run down and in desperate need of modernisation. The general look and feel gives me the impression it was a private property some time ago that has been poorly repurposed as a care home, and it's just a cash cow. I obviously have many concerns after such a poor impression, and I've not even seen inside the home yet. When you find out how much our relative pays in fees alone, it's criminal! I would not recommend this home.
Aug 8th, 2022

Jun 21st, 2022

Definitely not the 5 star they advertise, the nursing team are lovely, however the place is not very clean. I just think it's so sad these places get away with it.
Oct 6th, 2021

Lovely friendly staff and a beautiful home.
Jun 9th, 2021