helping hands cleaning services

Took money didn't turn up so not happy not received refund
Feb 21st, 2023

Do not use this company. They are a scam! They did the same thing to me as they did to others who left a review. They performed such a poor clean the first time around, we let them know ways they could improve. They thought they had done a brilliant job (must be deluded) so both parties agreed to terminate the continued poor service. 6 weeks later they have not reimbursed the 90 they owe us and keep making excuses as to why they havent paid. Now they want to only give us 60 as they are highly unreasonable and unprofessional people. They are a horrible firm who think the world owes them a favour and are happy to rip off hard working, good people. Avoid this company at all costs! Service: Standard cleaning
Nov 3rd, 2022

If you have left a review or have been scammed by Helping Hands Andover - get in touch with your Local Council's Trading Standards and report them. Reports will then be sent to Hampshire Council, enabling them to create a substantial case against Helping Hands. Like so many others I was ripped off by Helping Hands Andover - who took payment for 3 cleans, cancelled, and then refused refund. It's been 5 months since I was promised a refund by Owen Sullivan and I have not received even half of the amount owed - I was told that if I didn't like it, I could take them to Small Claims. When I alerted the (apparently) new owner Mark Williams (who has left the company a stellar 5 stars below) that I was in contact with TSA, the administrator Sharon emailed me that Helping Hands would just say they had offered me the cleans. That this business is prepared to lie to Trading Standards to cheat someone out of 120 says a lot about them.
Feb 17th, 2023

I wish I could give 0 stars! Avoid this company like the plague. Total scammers, do a terrible job, and like everyone else they refuse to give you money back when you ultimately terminate their contract. There is a reason they make you pay up front! Their constant texts and emails border on abusive, they hound you - the lady who responds to the emails is downright rude. I was paying what I was quoted and when we problems they had the audacity to tell me it was impossible to make a living on what I was paying. Which is what they asked me to pay! Constant cancellations, re arrangements, every excuse under the sun - and when they did bother to turn up it was terrible. Nothing nice to say about this low life company. Please just avoid at all costs. Also note someone has said below they are under new management/ownership - THIS IS FALSE! Services: Cleaning, Deep clean, General housekeeping, Standard cleaning
Jan 14th, 2023

Positive: Value Service: Standard cleaning
Oct 24th, 2022