HSBC Bank

We where looking for support to transfer 3000 to another country and visited the Carlisle branch only to find it closed for refurbishment. I have to say that the staff here are always very engaging & helpful. We travelled to Penrith HSBC to be met by an unorganised queue and were then served by the most miserable Scottish individual. (male). When I asked if there would be a charge for the transfer, he responded that to answer that was above his pay grade. We then found out that there was a charge of 76 and the actual transfer was then short. Unbelievable poor service.
May 3rd, 2023

Always very helpful and friendly
Dec 19th, 2022

Never enough staff, tend to give you a phone number which takes forever to answer, gone down hill used to be good.
May 10th, 2022

HSBC has to be one of the worst banks to deal with. Telephone banking is slow and when they answer they cant do anything to help, every time i contact them they direct me to visit my branch. when i go to branch they are understaffed.
Jul 22nd, 2020

Friendly staff, but be warned no counter service on Saturdays and so no way to deposit cash...... meant a wasted 60 mile return trip while we were on holiday.
Apr 19th, 2019