Bistro @ Warrens Eatery

Booked for 15 of us to eat here for a Xmas works dinner. Paid 150 in deposits. Added one and lost one along the way which I informed them about in advance. On the day one of my colleagues had covid and another couldnt get in due to train strikes. I emailed as soon as I found out at 1pm. We were booked in at 2:30. We had pre ordered food. The owner asked me to go downstairs to speak to him about the missing people, totally understood they would lose their deposits as thats what deposits are for. To my disgust he straight away said they did not receive the email, started moaning at me about not having enough notice and that he had been cooking all morning and said we would have to pay for the meals. He then accused me of only paying 100 deposit and I had to prove to him I had paid 150. Due to me being 5 months pregnant and not appreciating his tone or attitude towards me I ended up becoming quite upset and had to ask my manager to sort it out, at this point the whole team were willing to walk out and lose their deposits before the starters had even arrived. Heard a lot of arguing/strong words downstairs and then our manager said it was sorted. (He actually ended up paying 20 extra to save us the stress!) horrendous customer service. They had a list of the guests not coming but still plated up the food and kept bringing each course/meal up for us to have to send it back down again. Deposits are there to cover a business of cancellations. Forcing us to pay the absentees meals was disgusting behaviour and customer service. It was an hour before we got our starters in the end! Will never be going here again.
Dec 11th, 2022

Amazing food fantastic food and lovely setting. Followed Warren from penkridge as his food is just the best
Mar 15th, 2023

These guys deserve your business and and so dedicated to make your experience very memorable, you wont be disappointed - third time now dining with them at their new premise - great menu delicious food and really friendly staff with a relaxing atmosphere.
Feb 18th, 2023

Very friendly and nice welcome. Unfortunately toast was unavailable but very good local produce and from a Staffordshire born lad a bonus to visit. Recommended by a friend/ angler
Nov 15th, 2022

Food and service was excellent. Very intimate atmosphere. Great place for a romantic evening
Oct 24th, 2022