Moving Home Company - Greenwich

Positive: Professionalism, Quality, Responsiveness, Value
Mar 31st, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Mar 31st, 2023

After contacting several packaging companies I came across this packaging company and from my very first contact with them i was provided with an outstanding service. Every stage of the process from talking about my requirements to being sent trial batches was excellent. I can not say enough about the good customer service I received from them. Highly recommended.
Mar 19th, 2023

I implore you, do not use this company. I selected Moving Home Company after receiving 5 quotes, because they were 1,000 cheaper than the next cheapest offer. The service leading up to the actual removal was fine, plenty of phone contact, reassuring, knowledgable and the pick-up itself was fine, they sent two guys who were quick, careful and friendly. Around 3 months later, I had heard nothing and so emailed to find out when my items would arrive in the USA to be told they hadn't left the UK!! This was because they were waiting for the container to fill up before they put it on the ship. I had no idea my stuff wasn't on the way or that I was waiting for the container to fill before it was sent. Following this, everything went very downhill. I received no proactive communication from Moving Home Company at any point and had to send them constant chasers to find out any updates. I was completely out of sight and out of mind. The story then changed and this time I was being told there were shipping delays as a result of covid (I relocated in August 2022 so there could be some truth to this but it's not what I was originally told). Eventually, after around 5 months and far too many chasers on my part, I asked that my case be escalated internally only to have a manager reach out and tell me exactly the same thing - shipping delays due to covid and nothing they could do. The experience was so frustrating and painful and I felt like once I had paid my 2,000, I was completely forgotten. The complete lack of service was simply shocking. My items arrived 7 MONTHS after I relocated. If you want your items in a timely manner and if you want any kind of customer service, spend the extra money and go with a more expensive quote. You have been warned.
Apr 8th, 2023

(Translated by Google) top service - moving from London to Berlin First I sent the request by e-mail and quickly got a contact person who explained the process to me. I have planned a move from London to Berlin as I have moved for work. The company supported me in transporting my furniture and boxes. Everything went smoothly. The employees were always polite and the organization was great, they even thought of displays to be able to unload the goods properly. Everything went on time. I am very grateful for their service and especially for the contact person who took care of it (Original) top Service - moving from London to Berlin Zunchst habe ich die Anfrage per e-Mail gestellt und bekam rasch einen Ansprechpartner, der mir den Prozess erklrte. Ich habe einen Umzug von London nach Berlin geplant , da ich beruflich umgezogen bin. Die Firma hat mich dabei untersttzt meine Mble und Kisten zu transportieren. Es hat alles reibungslos geklappt . Die Mitarbeiter waren stets hflich und die Organisation war top, die haben sogar an Aufsteller gedacht um die Ware richtig ausladen zu knnen. Alles lief pnktlich ab . Ich bin sehr dankbar fr deren Service und vor allem fr den Ansprechpartner , der sich dem angenommen hat
Mar 29th, 2023