Carpet Giant Charlton

John was super helpful in choosing the carpets and very friendly .Haven't had the carpet fitted yet but can recommend the in store service
Apr 26th, 2023

Really loved it
Apr 9th, 2023

I purchased carpet on the 7th of March which was to be fitted on 15th of March, on the 14th of March I called to check for an appointment time and was told that my appointment was a PM appointment the following day. On the 15th I waited until 4:30pm and called the store to say no one has turned up, they said that the appointment was changed to AM however no call was given to me to let me know it had been change. Speaking to the manager (Curtis) honestly is like speak to a brick wall. No apologies given nor a solution. I then requested a refund to be told that this is at a managers discretion, baring in mind the appointment was not missed on our end rather that of carpet giant Charlton, I thought as a matter of curtesy a refund would of been a issue. How wrong I was.. going back and forth with Curtis (store manager) wasnt getting any results so I then emailed Sean (director of 16 years) Sean did email us back with statements such as we have no phone record of the call you made on the 14th for you Appoitment time I then emailed Sean my call log on the 14th clarifying I did in fact call and speak to someone in store. Five days later and still no response from Sean and still withholding my money. I would advise you to rethink buying from Carpet Giant!
Apr 3rd, 2023

Great range and some of the nicest staff you'll ever meet
Mar 18th, 2023

I don't shop anywhere else for carpet, they always have what I'm looking for , friendly helpful staff ,
Mar 5th, 2023