The Spa at InterContinental London - The O2

Lovely experience, both the massage and the relaxing areas. There was a programmed maintenance during our spa day, which affected a little the experience (-1 star). I wish people were more considerate and talk quietly instead of screaming, if you are reading this and you want to book, please consider there are other people that want to relax and your loud voice is not particularly welcome. We will go again for sure
Apr 19th, 2023

Mar 23rd, 2023

Very poor massage session today. The male massage therapist assigned to me today has poor communication skills and doesn't seem to understand English. I was on time, waiting in the relaxation room but ended up losing out 6 minutes because of his poor communication and poor English skills. At the beginning he took me to an area, told me to go in. There were 3 doors I wasn't sure which one to go in, one was toilet door, one was a nail treatment room and one was a massage room. I went to the massage room and waited there. No one came in. I came out and saw the male therapist again saying no therapist was in the room. He then took me to the toilet. I was like no I don't need to go to the toilet. He responded "that's fine". Then he took me to the treatment room, asked me to get changed and lie dow on my stomach. Took me 10s to do so. When he knocked the door, i said "I am done". He didn't come in, few mins later knocked again. I said very loudly: "I AM DONE". He didn't come in. Then few mins later knocked again. I said even louder : "I am done and I am ready ". Now he came in. During the entire massage session I constantly asked him to increase the pressure and more than 10 times I said I prefer very strong pressure please. Yet instructions were not followed. No questions were asked at the beginning regarding massage pressure or which part I wanted to focus on. He spent about 40-45 mins on arms and legs. I told him to do the back and neck yet he still tried to reach out to my arms until I told him to leave the arms and focus on my stiff neck. A complete waste of time and money. The spa facilities are good, but very poor experience with their therapist. Won't be back
Mar 14th, 2023

I loved the Swedish massage I had. Very nice and relaxing The environment is clean, lovely and welcoming. Sauna and steam rooms were really hot and refreshing. Communication by email was great. This experience was my best birthday gift.
Mar 6th, 2023

I had CND pedicure and manicure at the spa yesterday. The environment was acceptable. Clean and no smell. But the setup is odd. My feet do not have space to lay flat for the led light. I need to hand my feet in the edge of the foot tub thing. The pedicure do not come with the foot spa. Not sure what is the use of that foot tub. What really deduct the marks are the quality of the pedicure and manicure. The sharp of the pedicure was really ugly. The lady May want to bring my feet but I did pedicure for more than 20 times. This is the most terrible one. Plus she didnt ask me if I want round or square shape at all. My manicure also, I had to specify that to her. She really seems to be not trained. The photo I uploaded also showed the uneven gel on my nails. Plus she didnt clean my nails with nail polish remover and left my fingers tips super sticky. Plus she did not do a finally file on the edges. Basically this is the worst manicure n pedicure I ever had. The last bit is.. she was looking at her phone a few times before she finished. I still keep it as three star as I had a great massage here before. Just avoid the pedicure / manicure here.
Feb 21st, 2023