Bruce's Doggy Day Care in Tunbridge Wells

Called quite a few times now, left message on answer phones and spoken to people that say they will get someone to contact me, but no one ever has. I can only guess they don't want anymore business
Feb 28th, 2023

The actual daycare for my dogs was wonderful, it's the administration and communication that is an issue. First, my dogs rode the daycare bus but after a year I was asked to not have my dogs ride the bus due to them barking. Ok, so I get how that can be stressful when you are driving. Their driver had come up with a plan to try to alleviate this and I kept asking how it was working. The response was always 'ok' ... then out of the blue, a phone call to not have them on the bus anymore. Where was the communication to me that the distractions were not working? Then I was billed the same amount as those who use the bus service, but when I asked why I was told "unfortunately there is no additional cost for the bus service". WHAT?? When I first signed up a year earlier I took the dogs myself and paid less. I asked why it is different now and no response EVER. So you want me to continue to pay for a service you have declined to me, AND you want me to continue to pay for all the upkeep on your vehicles and supplementing your other clients cost? Finally, I have asked for my house key back and it's been 2 weeks with no key returned - I see Bruce's van on my street all the time so it's not like it is out of the way to drop it off. Again, care is great, pricing is some what curious and responses to my concerns go unanswered. Beware!
Jan 8th, 2023

Dec 11th, 2022

Nov 21st, 2022

A great place to have your dogs groomed and more. The staff are very friendly and helpful.
Nov 6th, 2022