NatWest

After decades as a customer I now live in Canada and am desperate to get Statements by mail. I am 85, not Computer geek and would need to hire a tech every time I want to check my account. Can't figure it out. Millions of people do not live on computers and cell phones. Dozen's of reason! Please treat long term clients with respect and send paper statements. Perhaps I'm suppose to just abandon my account????
Feb 12th, 2023

I arrived at the wrong Bank - Nat West. It should have been Nationwide Building Society and the nearest one was a bus ride away on High Street Kensington. I got there tho. Inside the bank is very small and quiet. Very helpful and quite quick Customer Services. I received my updated data within 3 days. Thanks Nationwide.
May 22nd, 2022

Good although security guard made me feel very undignified as had to go through a process and get the name of the assistant without being stopped by security.... friendly assistant however.
Apr 18th, 2022

My account was blocked by mistake, the bank could not un-block it, I had to close it to take the cash back... it took 6 months (!!) as customer services online didn't know how to do it and staff at the branch did not give me all the required papers.
Apr 9th, 2022

It would be difficult to justify this branchs existence. When it does bother to open theres a queue and only one person serving. Today it looks permanently closed but no signs or notices to confirm or suggest an alternative location.
Mar 8th, 2022