Subway

Loved it..
Dec 9th, 2022

What happened to this Subway branch? Haven't ever felt so unwelcome and like a huge burden to the company. First off it started by me walking in which the staff were sat at a table just chatting away and getting agitated because a customer had entered. I asked just for a footlong but she said no and that they could only do 6" ones. (Lady proceeded to take out a footlong and cut it into two halves??) She then passed it to her colleague who was coughing right into her gloves several times and not changing them until realising I was staring right at her... She removed them and walked into the back room to continue coughing. The first lady then asked what I would like. I told her what I wanted but as she was scooping my food, half of it fell off into a tub of something I'm allergic to, she then picked it up off of it with her hand and threw it into my sub. I was so reluctant to say anything as I'm a really shy person but it would have made me really ill. I told her I'm ever so sorry but I can't have it because she has cross contaminated and I've got allergies. She then grabbed the said item I'm allergic to and added a handfull of it to my sub?! I dont know if she misheard me or did it deliberately... She became increasingly more agitated than she already was to begin with and refused to make a fresh one when I asked so her (boss I assume) came out, asked what happened and screamed at her that she cannot do that to customers and to start again. She eventually did and gave me horrendous looks the whole time. (At this point I should have just left, I was so uncomfortable.) But I continued until she asked me what cookies I would like. I chose the vegan ones again for allergies) which she grabbed one vegan and one completely different one in a bag and handed it to me. I had to again explain I couldn't have it because it has been contaminated again mixing it with the other. She threw it down, stormed off and another gentleman came out, apologised and sorted my order out. As I sat down to eat after, the second lady (the one who was coughing into her gloves and touching food initially) stood by the counter and watched me eat the whole time. I had to get up and leave, I was feeling so anxious. I'm not a difficult customer and I've always been polite/kind to others, but these two ladies absolutely made me feel so embarrassed and unwelcome. Dietary restrictions: They don't care about your allergies and don't try to prevent cross contamination as much as possible...
Oct 18th, 2022

A few years ago I used to regularly get subs here without any complaints - I even got quite friendly with some to the staff. However, there must have been some sort of management takeover because all the staff I recognised were abruptly replaced and the quality of service has crashed through the floor. This evening I asked for the Buffalo chicken sub advertised with a huge poster int the shop window only to be rudely told they don't serve it. Then the server managed to make a complete pig's ear of my order, giving me a huge fist full of onions when I asked for only "a little" and drowning my sub with sauce when I asked for "just a dash." Then, to add insult to injury, when I attempted to use my saved-up subway points to pay for the order I was once again rudely told - without a hint of an apology - that they could not accept that because their scanner was broken. I was very tempted to refuse to accept the miserable mess of a sandwich I was served (it was also very sloppily put together, falling apart and leaking sauce everywhere when I gingerly tried to eat it) but instead am satisfying myself with this review. This used to be a good subway store - a credit to the franchise - but not any longer, and I doubt I will be coming back unless I hear things have changed radically for the better.
Sep 16th, 2022

Meatballs on Italian toasted with chees red onion sweetcorn and sweet chilli make a great lunch
Sep 12th, 2022

Assistants not welcoming, not kind, very mean with portions, bad experience compared to other Subway shops. Both the manager and the assistant are to the brand.
Aug 9th, 2022