Kitchen 36 Food Club

Jun 20th, 2022

Unfortunately I cannot recommend this restaurant. I ordered 2 days ago for the 1st time via Deliveroo and the fries and patty were ok but I really enjoyed the Po Boy, I also ordered Mac n cheese and was called to say they had ran out and I'd be issued a refund which I was ok with. No refund was issued so I contacted Deliveroo directly to get it sorted. I was so impressed with the Po Boy I decided to order 2 more today for my hubby to try along with the seafood mac n cheese and 2 more patties and now the issues started!!! Firstly I was advised by Deliveroo after waiting almost an hour that my order was given to the wrong driver, I thought these things can happen so I requested to reorder again instead of a refund and I wish I didn't bother. The Po Boy buns were so burnt and rock hard and unfortunately inedible. I was so disappointed! Such a shame to know a member of staff there was comfortable adding the prawn filling on top of those burnt buns and sending it out for delivery. I would have probably become a regular and my husband and I are always using Deliveroo but when you receive food with such lack of care is can make you uncomfortable with the service standards there. I am known for my Mac the cheese and was really excited to try the seafood version but it was a complete miss, not tasty, not made with macaroni, just not good at all and for a whopping 10 too. Maybe the service and food is better when eating in but you'll be taking a risk if ordering online. Im a stickler for detail and always check out new restaurants before ordering. I almost didn't place my 1st order when I saw the owners response to another negative review calling a customer a liar and writing in bold which is so unprofessional even if they weren't being honest, you could just sense the attitude. But I thought as a Caribbean woman myself I would love to support this business, there are not enough available making Caribbean cuisine around here but unfortunately I won't be returning. To the owner! I have uploaded pictures for you to see the burnt food I received yesterday. The last photo was from the day before. Hopefully you use this to follow up with your staff and hopefully not loose another customer for silly avoidable mistakes.
May 8th, 2022

Mar 7th, 2022

Great people Great vibe! Even better food. I had the salmon paying. Really tasty. Thanks TJ See you again soon
Feb 2nd, 2022

Great food and staff. The patties are the best in Gravesend. Portion size is great and the curried goat is excellent
Dec 28th, 2021