Nationwide Building Society

Good bank
Oct 20th, 2022

One member of staff today was lovely and helpful, but unfortunately the main one we had to deal with was rather condescending for most of our interactions. She could have also been more helpful than she was, as we ended up wasting a lot of time repeatedly queuing. However, we did achieve what we set out to do eventually and the staff member became warmer towards the end, wishing us a nice day as we parted.
May 7th, 2022

Visited Gravesend branch this morning and the staff were very polite and ever so helpful.
Dec 3rd, 2021

Oct 3rd, 2019

We were not keen to go to the Branch to withdraw from a Passbook A/c due to covid fear. Staff members Louise and George were absolutely fantastic. They went out of their way to find a way for us to effect the withdrawal and transfer to our Bank A/c and George actually drove to our house to obtain our signatures. We were totally overwhelmed and touched by the extent that they went beyond the call of duty to help us and have never ever experienced such dedicated, understanding, sympathetic and helpful staff. We have no words to adequately express our thanks and gratitude to them. They are a huge asset and a credit to Nationwide and a shining example to the rest of the world of what can be achieved with a commitment to help and goodwill. If we had more people like Louise and George, this world would be a much better place. Farook Girach
Jan 4th, 2021