Sweet heART - Tea Rooms, Accommodation & Art Gallery

Apr 12th, 2023

Apr 6th, 2023

Jun 30th, 2022

Jun 26th, 2022

Very poor service offered by the hosts. They were very rude. We had organised with them in advance about our booking and the terms and they had agreed to it via email, hence there is proof. We had booked accommodation to just change our clothes as we were attending a wedding locally . It was clarified with the hosts that 6 of us are coming to just change our clothes and none of us would be staying overnight . The plan was to check out in a few hours. We had asked the hosts that if this is not permissable I will cancel my booking and look elsewhere. They messaged me to say that they have no problem with this request On the day they changed their mind which meant that other members of my family were left without a hotel room. The male host Hung up the phone on me whilst I was speaking to him to find directions . They kept saying we were changing our minds, when we had only asked for two requests that they agreed on In advance. They were very unprofessional and wanted us to cancel our booking on the day when we arrived . This would be impossible to do with my 1.5 year old daughter. Only when we challenged them that their email stated they were happy with the request, they only let two people and the child . This left my elderly 80 year old grandmother having to make alternate arrangements last minute . We were left very upset and disappointed by the whole experience.
Jul 23rd, 2022