Pippa Pop-ins

i love it my children were cared for very, well would use again
Jul 31st, 2021

When my daughter attended the nursery 8 years ago I thought it was excellent and so I sent my son when he turned one to 165 new kings road. Aesthetics are nice but its grossly overpriced. My son has a speech delay - it was never picked up on by his keyworker. It was only when I noticed and took steps myself that they acknowledged it. Even though my sons teacher was kind I never thought she was that informed on any SEN issues, which for the price you pay, they should be. During Covid I believe they increased their prices again, to over 8 k a term or within that range. When thats more than a term at most other private primary schools in the London area, its non sensical to pay that for a nursery. A word of warning!!! Be wary if you raise any concerns as you might find your childs place terminated! I should know, it happened to me and at least one other child in the same class. I simply asked for a refund of the upcoming terms fees at the start of Covid, when it was confirmed the nursery would not be reopening. This incidentally coincided with my son having just come out of GOH hospital having had an operation at the start of lockdown. I found Janes response (part owner) incredibly rude. She never asked how he was recovering during our exchange and instead of rationally discussing my request, got very defensive and just terminated his place. Very unprofessional. One person I know also unhappy, left the same time. They have since written to her asking her to reconsider a return. So perhaps they are realising that overcharging huge fees and delivering mediocre service wont work in this current climate. People wont be fooled. Check out glass door employee reviews - also a worrying insight. Despite this negative review I do want to mention that I always found the manager Rachel very helpful, especially with my first child, but the issues here lie at the top of the chain. When there are so many other gorgeous nurseries available (my son is now thriving in a new one) dont make the mistake I did. Not the Pippa Poppins I used to love - far from it.
Dec 6th, 2020