Metro Bank

nice staff and kind
Apr 7th, 2023

Oct 23rd, 2022

I have found the staff very helpful & polite, branches open until 18:00 hrs.i would recommend Metro bank to everyone .
Oct 16th, 2022

The staff there are very unprofessional. They just enjoy having personal conversations whilst customers are waiting to be served. The service is below any standard. Customer satisfaction is at there button of there too do list. Ive only got a basic account and because of that they look their noses down at you. I felt embarrassed and walked out after reading Starling bank had better customer service and services. Use you card in the EU they say with no fees in most parts. Starling bank offer me a card that I can use around the world for free and their customer service is excellent. Best investment was to walk out of metro reading their own poster whom provided the best service. After reading several google reviews I ignored them but then realised actually metro bank has the poorest of poorest engagements.
Apr 16th, 2023

Awful staff. Went with my friend who wanted to change his name on his account via deed poll, and upon being called into a meeting he was told that an unenrolled deed poll is not valid enough to do so (this is not true). Not only that, the staff member clearly stated that he did not know enough about this subject but refused to help any further regardless - and after saying he would ask his manager for help, he walked over and started laughing at my friend as if he was stupid and misgendered him. He also insinuated that it shouldnt be so easy for anyone to change a name, as well as inappropriately comparing my friends situation to his (saying that if he were to change his name, he would have to be mad to). After going to a different (better) branch, my friend managed to change his name with the help of nicer staff. Do not waste your time at this specific Metro Bank - if the manager himself is unprofessional enough to laugh with his colleagues at an undeserving client, that should say enough about the place in general.
Mar 30th, 2023