Dr I A Moghal

Jan 12th, 2023

2nd time here and I have no complaints. The receptionist were really polite and booked me an appointment straight away. The 2 nurses Sophie and Maggie were just wonderful and made my blood test much earlier to handle. Thank you both so much.
Jan 2nd, 2023

On hold for 57 minutes this morning to try and get an appointment for my 5 year old girl. Only for the call to be cut off when through! This is not a one off and happens often. The appointment booking system is awful and customer care non existent.
Dec 26th, 2022

I have been sitting 1st in queue for an hour and a half now.. this is ridiculous. I am in pain!
Nov 18th, 2022

Receptionist, the elderly one, said she couldn't book an appointment for 3 weeks time!! Funny because normally waiting that long just for the 'phone to be answered instead of being "held in a queue" wouldn't have been problematic. I heard/watched her being embarrassing to a long winded person in front of me, who wanted to give her a pee test, who she repeatedly asked him about, to increase maximum embarrassment so eventually the whole room knew. So I half expected similar.attitude; not wrong. She wanted to know what I wanted the appointment for, then said "no". After I said the nurse in there told me to book it, but that wasn't good enough for the receptionist. She treats it like a personal insult to be cooperative. The "waiting room" is described on the website as a restroom...not with no appointments being shared it isn't. It is supposed to be all about the people who use this surgery not the NHS staff. Put the batteries back in the voice caller. That room is a nightmare with your back facing all the treatment rooms and reception. How can people in a crowded room hear/see a name being called by a person who doesn't even move away from their own room door?
Oct 11th, 2022