The Ark

Worst place to go if you have SEN children My girl is autistic and loves it there, I understand it gets very busy which isn't a problem but when I ask the staff how long the wait is being told "I don't know" didn't help I said could I get a rough estimate as my girl is autistic and she doesn't understand waits and sends her into meltdown so if it's a long wait I'll go elsewhere to save massive melt down The lady working just shrugged her shoulders at me and started talking to another customer For a place that's for children they are not understanding about children's special needs, I wasn't being rude I was just trying to avoid a melt down which causes my daughter to hurt herself But I was ignored and my daughter went into meltdown while I'm trying to actually get attention from staff.
Mar 27th, 2023

Food : 3/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Vegan Cheese Ciabatta, Veggie Bean Burger More
Apr 15th, 2023

Service : 4/5 | Atmosphere : 4/5 More
Apr 14th, 2023

Apr 7th, 2023

Visited today (14/3/23) with my friend. We both have young babies (8 months and nearly 10 months) who are weaning. We entered the cafe to feed our babies and was going to order food for ourselves after this. We fed our babies with food we had brought with us as there are no food options for babies on the menu. As we were cleaning the babies up and preparing to order ourselves something a member of staff approached and very rudely said Ladies you cant bring your own food in here and you havent purchased a single thing since you have been here. You wouldnt do that in any other place. When we stated that we were going to order something we were just sorting the babies out first the member of staff just walked away. We bought ourselves a drink and left as we felt too embarrassed to sit and eat food, especially as we felt like the staff were now watching us. I have been to the ark previously and fed my baby with food we have brought and staff have never commented before. Very disappointed! If we are not allowed to bring our own food in to feed our babies then options should be put on the menu so that we can purchase something they can eat, NOT fish fingers, chicken nuggets or a sandwich!!! Kid-friendliness: Not a baby friendly menu!!!!
Mar 30th, 2023