B Matthews Funeral Directors

Jane Roberts posting - We recently needed to use the services of Lisa and her Team at the Park Gate office following the sudden death of my husband, Steve. From start to finish Lisa made me feel less panicky, calmer and assured me that she would look after Steve for me until his funeral. This she did. On the day of the funeral Neil and his Team made sure Steve had a seamless send off and looked after all of us with great care and consideration. All in all Lisa and her Team helped to make everything just that little bit more bearable, for which I will be forever grateful. I wouldn't hesitate to go to her again, if needed, and would highly recommend Lisa and her Team to anyone that might need some kind and caring assistance at a difficult time.
Apr 2nd, 2023

Professional and kind. Always available. Nothing was a problem.
Mar 19th, 2023

Excellent organisational skills by Lisa for all aspects of the funeral arrangements helping myself and the family to arrange a lovely service for my departed wife. Constant contact to ensure everything was working smoothly and reminding myself of all the arrangements necessary. Everything was carried out in good humour to break the sadness of the occasion. On the day Gareth and his team acted professionally and were well organised for the arrangements. I cannot recommend this company more highly.
Mar 9th, 2023

B Matthews recently performed the funeral for my late husband Brian. We visited the Park Gate branch and spoke with Lisa who was excellent throughout. Lisa firstly spoke with my youngest daughter to book the consultation, then met with us as a family to discuss plans and find out who my husband was as a person. Her kind manner on the phone and then in person really made us feel at ease. Lisa was keen to find out who Brian was to ensure his funeral was as personalised and special as possible. She was very warm, trustworthy, honest, and not least of all, funny - he would have liked her! Her ability to easily get a feel for Brians personality enabled her to match us with the perfect celebrant, Gareth, whose eulogy was excellent hilarious and witty, with just enough fluffiness to ensure it was funeral appropriate. She was also more than happy to sit with us while we went back and forth about the Order of Service. None of the examples seemed to "fit" Brian's personality but when my youngest daughter suggested "Why don't we do sweets?!", it just made sense and Lisa assured us this could be done. Lisa made sure the Order of Service was absolutely perfect before it went to print. Each suggestion she made regarding arrangements when we were stuck for ideas was on point, and showed she had really listened to us and grasped who Brian was. From the beginning Lisa was attentive, respectful, and warm, which was also matched by the wider team. She was thoughtful and very attentive, taking note of even the smallest details. Lisa really looked after Brian while he rested with them in Park Gate - talking to him daily, playing him 80's music and Christmas songs and spraying his favourite deodorant each morning. Brian was truly in safe hands. We felt able to communicate our needs easily; nothing was too much trouble. Lisa was happy to accommodate visits and remembered all the little things that made Brian who he was. She lightened the load considerably during a time of much anguish. Speaking of visiting, Lisa was also brilliant with my two granddaughters, both 14 years old. She spoke to them with ease and a sense of respect that helped them feel included, while still protecting their fragility at such an age. Lisa even managed two younger relatives (7 and 5), providing answers to their questions but not going into detail, all without missing a beat. The wider team were second to none. We met Neil, Tim, and Wayne all of whom were kind and respectful. They were also hilarious, personable and thought outside the box. So much so, that they added a little flourish to the coffin involving my husbands wooden parrot, which just fitted his personality to a T! They kept us smiling through the tears and the day went off without a hitch due to their efforts. My younger brother used to work for a separate funeral directors and Neil was more than happy to allow him to be pall bearer at the last minute. We really appreciated this as it allowed my brother to do one last thing for his brother-in-law. Lisa has continued to support us through our grief and we are eternally grateful. We highly recommend B Matthews in your time of need. They are truly fantastic. (p.s. Lisa loves trifle if you ever want to gift her something afterwards)!
Jan 18th, 2023

My family have just recently used B. Mathews Funeral Services, situated in Middle Road, Park Gate. I must say that we are very pleased with their services and glad that we chose them to conduct our father's funeral. Lisa and her team were very caring, helpful and professional throughout.
Dec 7th, 2022