Francis James Residential Ltd

Agents responded very rudely to me when making simple enquiries about properties that were recently listed, hanging up the phone, irritated tone etc.
Jul 28th, 2022

Jan 24th, 2021

Terrible experience with these estate agents. They are rude and took ages to respond to issues. They also fail to fix many issues which are urgent. For ages we were missing several roof tiles meaning that birds had begun nesting in there, and both of the showers leaked causing mould. We also had issues where the downstairs tenants said there was damp coming through the ceiling - it was only when the ceiling fell down that something was done about it by our estate agents. It turns out that the pipe from the washing machine was leaking and causing chronic damp between the floor of our flat and the ceiling below. When you contact Francis James to tell them you have an issue and are unhappy you get responses like "don't be petty". Their communication is overall shocking, several times workmen arrived at the property with no warning. Do not rent from here!
Jan 4th, 2020

Posted from Jane - one of our vendors who recently sold through us : ) I recently SOLD my own flat with Francis-James Residential and I also recommended my friend who had her apartment listed to rent with two other Fulham Agents and Francis-James found good tenants within a week of taking it on - she was very happy! We went with FJR on a sole agent basis and completely trusted them after meeting them on the valuation appointment. Really friendly, really professional - just had a really nice approach and knew what they were talking about without making me think they were Estate Agents. We got just under the asking price which we were completely happy with and they really took care of the sale proceeds - making sure the whole deal went smoothly and that was really important as we had never sold before. Francis & Lee are father and Son and they care a great deal about their business - and they are so friendly and professional. They didn't mind us quoting that their commission fee was a mere 1% - which is a flat rate fee that all vendors are charged.
Apr 1st, 2017