Palace Surgery

Outstanding GP surgery, with an exceptional team who are genuinely extremely helpful. Thank you for providing this level of care and attention to my elderly father.
Apr 2nd, 2023

Once you get hold of the doctors you do get a satisfactory service- the main issue is that it is impossibile to get hold of anyone for an emergency issue. You, as you are always told, have to ring at at8am in the dot (of course pausing everything else in your life to make that call) and for the past several months I have been unable to get anyone to answer- I have been waiting for over 15 minutes on the phone to then Been told they have been experiencing phone issues all week- and of course I missed the emergency slot and no open appointments for days. As I write I am on the phone for 7 minutes and being told I will be speaking to someone in 8 minutes.. and this number has never changed since my call was answered- so clearly I wont speak to anyone at 8.08. Absolutely disappointing when we need to rely and plan to make this call at a specific time of the day when you have the kids to get ready to go to school, work calls to make, travel on the bus, tube or drive but clearly at the other end there is not the same level of commitment. By way of an update: I was on the phone until 830am waiting to speak to someone but then I had to go on with my life- it is now 8:56am and I have just received a text from the Practice saying that they have been experiencing telephone system issues- please do attend the practice in person to book an appointment. no comment. This has been going on for months and months now.
Dec 22nd, 2022

Absolutely useless, unhelpful surgery. Only phone appointment with rude staff. Dont waste your tome one them.
Nov 4th, 2022

Want to give a positive review after seeing so many negative ones. I rang this morning for an appointment and the doctor called me less than 2 hours later - quick diagnosis and treatment arrived at the pharmacy 20 mins later! Great service - thank you
Aug 10th, 2022

Ive been coming to the surgery for years. Dr Aaron Vilathgamuwa is a fantastic doctor, he is so thorough and reassuring. The surgery is clean and all the staff are friendly and professional. Every time I have called for advice or an appointment, they have been so helpful and informative.
Jul 22nd, 2022