Osborne Hotel

Won't be staying again. The night of my wedding so we turn up at midnight (as arranged and confirmed twice) but cant find any staff! Called the duty manager 5 times but it was just a phone behind reception. Walked around the areas looking for staff and couldn't find one for 25mins until we went into a Staff Only area! Then once in the room got called twice for a key deposit and about ordering breakfast room service, which isn't clear. Room was nice but I wouldn't pay for the extra square meters as its just a big empty bathroom. Also, 35 for a bottle of prosecco in the room is pretty expensive.
May 2nd, 2023

Apr 17th, 2023

Apr 12th, 2023

Nice hotel with a great view. Includes tennis court and view point. Rooms are kept clean and are a good size en suite. Good gym and swimming pool, however sauna was broken on our trip and no steam room. One thing about the rooms was that both the rooms we had didn't have any coverage for EE or 3, and the WiFi was extremely poor and wouldn't work sometime if too many people were using it. This causes problem as we can't make calls in the room and WhatsApp voice calls were poor quality. Overall good stay but WiFi and coverage was the main issue.
Apr 10th, 2023

I hate to write bad reviews and as I order a cup of tea here and showed my cup to them the milk was off. They took my cup away poured me some fresh milk and asked if I wanted a cup? Seriously!!! I then thought I'll order some food to find everything is just cooked from frozen only thing that wasn't was the fish. This is pretty poor for a 4 star hotel to be serving food of such poor quality and frozen to its customers. I bet they would serve chef Ramsey this. I think its a nice hotel but they need to cook food from fresh or lose customers. All my reviews are based on my own experiences and I believe you can not call a chef a chef until he or she cook proper food not frozen from fresh and make a meal themselves. Let face it anyone can cook food from frozen and in fact cooking at home is now better than eating out its just poor quality for an expensive price.
May 2nd, 2023