Smet UK - Staircases

We had met SMET at Grand Designs, and when we decided to install and new staircase they were our first and only point of call. Even during Covid, the design process went very smoothly sharing information electronically until we had a design agreed. Then a visit for the final measurements. This all understandable during Covid and we are very grateful for the measures. We closed the design, agreed installation date. Smet arranged for their installation team ( who were wonderful craftsmen) to remove our existing staircase which went smoothly. Then our new oak staircase arrived. The quality of workmanship is excellent, but unfortunately the first step of the whole staircase was built in their workshop with little thought of how the wood grain ran. It was in two differing ways. The workshop manufacturing side, failed to see and acknowledge it was a disaster where the designers did. We agreed to install it and cover that element over, but its a warning to others - do not leave manufacturing side any ability to make decisions, detail ALL, the design and installation is fantastic.
Aug 25th, 2021

Can not fault the product! Smet offer a premium service with a premium price....well worth it!
Feb 24th, 2020

From the initial trip to Belgium HQ to the final sign off, it was a pleasure dealing with everyone at Smet, thank you. They were professional throughout with a great product and service. The whole process including the added suggestions, tweaks to design, extra asks and professionally dealing with any issues that arose, was a pleasure. We would highly recommend them and will use them again for sure, and I hope business is not affected by too much by Brexit !
Jul 27th, 2019

SMET were professional from start to finish and nothing was too much trouble. The staircase looks lovely, we would definitely use then again
May 11th, 2018

Best trade experience ever...Very smooth operation, great quality of product and people to work with, thank you for our beautiful staircase.
Jul 17th, 2017