DFS Oxford

Bought a sofa from DFS and was due to arrive today. I had been kept well informed of the delivery date and even received a time slot the day before. I stayed home the entire day and when the sofa didnt arrive, I contacted DFS and they said I was the next delivery. At 5:30pm, I contacted them again, as still no sign of my sofa, only to be told that my sofa handt in fact reached the distribution center and that the customer service team would have to contact the supplier and get back to me. Now, I had arranged removal of my old sofa to ensure I had the space for the new sofa on the agreed date of arrival and now I am without sofa for days and have no idea when the new sofa is due to arrive. This is by far the worse experience I have ever had as a customer. Very disappointing and stressful! Last time I buy anything from DFS!
Apr 10th, 2023

Very disappointed, we looked on the internet for a new suite of furniture and found a couple we were interested in on their website so called into the botley branch, first impression wasn't good, dark and dingy. Within seconds a sales person pounced on us, we explained just browsing and continued to look around, it was like an out take of the film jaws with the sales assistant cruising around waiting to strike, not being able to find the two sofas we wanted to view and try we asked where we could find them on display, only to be told they don't hold neither in display in any of the showroom and to just order them off the website, they were called the RUSKIN AND THE LANSTON, so no not impressed at all,
Apr 12th, 2023

Apr 11th, 2023

Apr 8th, 2023

Mar 30th, 2023