The Groom Room Oxford Cowley

super friendly and helpful, they really cared for my pup and made sure she was comfortable and I was happy!
Mar 3rd, 2023

Ive stuck with them because theyre nice people and they obviously adore my dog, even though theyve missed bits twice when giving him his haircut. But theyve tried to cancel 50% of my appointments in the last year due to staffing shortages, and at this point they obviously cant offer any kind of reliable service. Its hard enough trying to get a grooming appointment these days, without it being cancelled at the last minute - leaving me with a dog who needs a haircut in this hot weather, and no appointments anywhere. Grooming is a welfare issue, especially in the summer, and Pets at Home is supposed to be in the business of fulfilling welfare needs. I wont be trying again, its honestly not worth it.
Aug 23rd, 2022

Phoned to make nail trimming appointment. Hot answerphone which directed me to website to book. Left message, no answer after 3 days. Had to go through palaver of registration online, only to be informed that nail trimming can only be booked by phone. Phoned twice more, each time engaged tone then cut me off. When did customer service become so appalling?
Aug 6th, 2022

Jul 6th, 2022

The groomers here are absolutely lovely! I took my nervous dog to have his nails clipped and they were so understanding and gentle with him, I was really anxious as he doesnt cope well in busy, confined spaces but they really made an effort to make him feel comfortable. Theyve also groomed my other dog a number of times and she always comes out looking and smelling amazing. Great team!
Jun 23rd, 2022