Hertz - Oxford - Osney Mead

The one star is for the lovely young woman behind the counter who served me. Otherwise, it would be zero stars for the fact that the car that I reserved (and paid for!!) months ago was not available. Apparently this branch advertises and sells bookings for small cars despite not actually having any small cars in their fleet. Shameless false advertising. Now I'm stuck with a car much larger than what I wanted, driving in a foreign country, leading to a higher risk of damaging the vehicle and no doubt being charged exhorbitant repair costs if that happens. Why aren't rental companies legally obligated to provide the service as advertised and paid for? Will not be using Hertz again. I feel bad for the frontline customer service staff as well, they are getting shafted by their management - having to constantly tell customers that their booking is meaningless must be a pretty stressful job. Just rubbish.
Apr 18th, 2023

I was charged an extra 30% of the rental price in additional refueling fee despite returning the car with more gas than it had on departure
Apr 14th, 2023

Apr 6th, 2023

The staff were very nice but they can't hold a candle to enterprise.
Feb 17th, 2023

Hertz Osney Mead is on an industrial estate on the outskirts of Oxford. Was unable to book online so walked in and booked. Hired a Yaris (hybrid) and was impressed with the car's performance, economic petrol consumption, and ease of use. This rental did not come with GPS. Cost for four days hire, full-to-full, unlimited mileage, and without extra insurance, GPS etc., was 265. Dropped a star because the online booking experience was frustrating. The only reason I made an extra effort was because Hertz Osney Mead was recommended to me. The office could do with sprucing but the process to hire and return the car was fast and efficient. Happy customer.
Dec 15th, 2022