Charles Wood & Sons

Very unprofessional service and at this point wouldn't recommend to anyone. Items damaged, items not assembled properly (left screws and etc. shoved in drawers they didn't want to put on), writing on a wardrobe with black permanent marker for reassembly, left their breakfast rubbish on the floor, used our personal items like tools and stepladders to do their job. One member of staff didn't seem like they wanted to do anything and when did was very rough with items. Very stressful and frustrating and so far in regards to getting resolved not getting anywhere serious...
Mar 18th, 2022

From start to finish everyone at Charles Woods made the stressful moving process so much easier! The guys were reliable, experienced, friendly and efficient, and we felt that we (and all our belongings) were in very safe hands. When we felt overwhelmed they were amazing at guiding us through the move, and taking charge while still being very respectful. They took time to double check where we wanted everything, and worked like troopers! They went above and beyond what we expected. The office staff were also super friendly and helpful, being endlessly flexible when the dates kept changing. They even took empty boxes over to my partners work to make life easier for us prior to the move. I very highly recommend this company, 10/10!
Mar 17th, 2022

The team who did the move were great. However, they had a mishap that resulted in damage to a piece of furniture. They apologized and told us to get in touch with their boss. The location of the damage made meant that it was not visible, so with all the busyness of a move we never got around to contacting the office. If I had received an email apology, I would have rated them 4*.
Sep 28th, 2021

Service: Interstate moving
Dec 12th, 2020

I can't thank the team enough for their help with my mother's house move recently. Although she was only moving locally it wasn't an easy move, there was lots of stuff left unpacked and 2 lorries of stuff that went in opposite directions. They managed everything wonderfully, everything ended up where we wanted it to be and the guys even unpacked and repacked a whole storage unit to fit everything in, which I felt was above and beyond. They helped make what was a very stressful day a little bit less stressful with their calm and efficient manner and I wouldn't hesitate in recommending them. Services: Local moving, In-state moving, Senior moving, Moving-related storage, Oversized-item moving, Moving-related packing
Dec 5th, 2020