Pandora Oxford

Went to the Oxford store to try and resolve a problem with my daughter's bracelet after they had altered it and clean it, resulting in a faulty clasp and my daughter lost her charms. Wasn't a problem before the size alterations. My original purchase receipt showed they had given me a more expensive bracelet than I ordered, so the store Manager (Melissa) was reluctant to help. I assured her it was my daughter's only chain bracelet and that they must have sent me back the wrong one from the alterations. She said that was impossible. I replied, that must be the only explanation. Her response was, and I quote; "don't want an attitude and you getting all huffy puffy". I was gobsmacked! I did not have an attitude (Melissa, clearly did). She shouted at me in front of my 10 year old son whom she made feel very uncomfortable and wanted to leave the store. He had to go stand in the corner away from her. I did not respond to her outburst. Upon looking at back orders on her computer she did indeed discover that it was in fact the bracelet sent off for alterations and that they had indeed given me the incorrect item when originally purchased and the clasp was in fact faulty. So nothing of which was my fault. I did not receive an apology. I eventually got a replacement. Before leaving she tried to tell me to get a safety chain, which I told her, her assistant demonstrated earlier to me and it didn't work and her charms fell on the floor. I'm a business owner of 17 years and 35 years customer service experience and never have I received treatment of this kind, or witnessed a Manager of this nature. She needs to go back to management training school. If one of my Manager's had talked to a customer like that, I would have to discipline. I was upset and angry when I left the store and upset she had her unnecessary outburst in front of my son. I won't be visiting the Oxford store again.
Apr 17th, 2023

(Translated by Google) horrified (Original)
Mar 17th, 2023

Had a problem with my daughters first ever pandora bracelet, went into pandora Westgate and problem was resolved straight away. Great customer service from the whole team. Will definitely be coming back.
Mar 1st, 2023

Served by Amore yesterday, crazy busy a day before valentines day but she gave best service. She was calm, gave so many suggestions, great product knowledge and highly professional.. Oxford pandora have lot of gems in their jewellery but real gem of the shop is Amore.
Feb 26th, 2023

Jan 16th, 2023