Tinhat Insurance

TERRIBLE TERRIBLE TERRIBLE SERVICE!!! Lost phone supplied every bit of info they wanted and still they took the monthly premium and still no replacement after 4 months.
Nov 15th, 2022

Trying to claim is like trying to draw blood from a stone. Moving the goalposts of what information is needed each time I email what they ask for. It's something else that's needed etc etc etc. Getting increasingly frustrated with no outcome. Happy to take your money but not so fast when it comes to claiming! My poor daughter was the victim of theft and then we have all the hassle of trying to replace what her hard earned money pays for. Not happy!!
Aug 7th, 2022

Absolutely appalling service! Impossible to speak with someone! I've been without a phone for 3 months! Every automated email response says they will get back to you within 15 working days - they don't! Deliberately sending us round in circles to obtain fictitious documents/information just to avoid paying out!!! Avoid at all costs!!! ******UPDATE***** Tinhat have responded to my review providing a phone number which doesn't get answered and an email address still telling me to wait a further 7 WORKING DAYS! I've been without a phone since October! We're rapidly approaching February, I'm not sure anyone at your company is working ANY DAYS! *****UPDATE***** It's Monday 6th February. I still don't have a phone. I've still not physically spoken to anyone as the phone never gets answered!! I got an email saying something about 're opening my case!!! I've no idea why it would need to be reopened as it should NEVER have been closed considering I've had no contact or resolution!! This company is honestly the worst I've ever had the misfortune of dealing with! They just ignore and ignore and hope that you give up and go away - all the while collecting their monthly premium. Absolutely disgusting!
Feb 15th, 2023

Massive scam of a company paying for almost 2 years no problems tried to make a claim to fix charging port not only is ot next to impossible to make a claim it's cheaper to have samsung fix it themselves, instead of paying 10p/m and a 100 excess. Do not user this dodgy company I will be canceling soon
Jul 19th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Apr 15th, 2022