Nuffield Health The Oxfordshire Health & Racquets Club

Very good range of classes, good gym, racquets and tennis. Unfortunately the outdoor pool, my main reason for joining, seems to be mostly out of operation in the past year.
Apr 13th, 2023

Awesome and great sized pool, cool gym (the music in the background is great)! And the restaurant is nice :) plus the staff are also really kind and helpful!
Apr 8th, 2023

Great gym. Clean equipment and great staff. Imran at Reciption always smiles and welcomes members every time. I do wish that the jacuzzi was still open. But five stars all the way.
Feb 23rd, 2023

Feb 19th, 2023

I was satisfied with this club when I joined in 2018, which justified its expense by providing leading facilities, long opening hours and high standards of customer service. Since the pandemic, available facilities, opening times, benefits and customer service have been stripped back to the bare minimum that the club can get away with. Communication is now very poor facilities are sometimes closed for weeks at a time without customers being informed. Some of the lovely staff remain, but management show contempt for customers and ignore all communication, and refuse to bring back anything taken away during the pandemic, despite other Nuffield gyms bringing back e.g towels and normal opening hours. Despite no longer providing the facilities for which customers signed long contracts, they remain very stingy about guest passes etc, which cost the club basically nothing. The jacuzzi has just been closed permanently to cut costs, and the outdoor pool has been shut for the last six months for the same reason. The pool was supposed to reopen this month but apparently now needs retiling, which given the glacial rate at which management performs far simpler repairs, will probably take months. It feel like this club is in terminal decline and I would leave it if I did not live so nearby. I will revise this review if things improve. I would say most tier 2 Nuffield gyms costing half as much provide better service in 2023.
Mar 12th, 2023