5 Star Valeting Solutions
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Hours
Chamber Rating
-
Vladko Nikolov
Apr 17th, 2023 -
Apr 26th, 2023 -
Aidan Keeble
Apr 22nd, 2023 -
GJ
Apr 20th, 2023 -
Lesley Blaine
Apr 18th, 2023
Contact Info
- (758) 214-1650
Questions & Answers
Q What is the phone number for 5 Star Valeting Solutions?
A The phone number for 5 Star Valeting Solutions is: (758) 214-1650.
Q Where is 5 Star Valeting Solutions located?
A 5 Star Valeting Solutions is located at 233 Cowley Rd, Oxford, eng OX4 1XG
Q What is the internet address for 5 Star Valeting Solutions?
A The website (URL) for 5 Star Valeting Solutions is: https://5starvaletingsolutions.co.uk/
Q What days are 5 Star Valeting Solutions open?
A 5 Star Valeting Solutions is open:
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Friday: 7:00 AM - 7:00 AM
Saturday: 7:00 AM - 7:00 AM
Sunday: 7:00 AM - 7:00 AM
Monday: 7:00 AM - 8:00 PM
Q How is 5 Star Valeting Solutions rated?
A 5 Star Valeting Solutions has a 5.0 Star Rating from 13 reviewers.
Hours
Ratings and Reviews
5 Star Valeting Solutions
Overall Rating
Overall Rating
( 13 Reviews )
on Google
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Aidan Keeble on Google
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GJ on Google
This was our experience:
- Booked mini valet for the car (advertised to take around 2 hours)
- Company turned up 4 hours early (with no explanation) and said we were booked for an exterior clean only. We showed the email confirmation and they reluctantly agreed.
- One person hand washed the car while the other sat on our driveway smoking.
- The second person then vacuumed the interior, where they scratched the boot of the car with the vacuum.
- They also chose to start in the muddiest areas, spreading mud from the mats into what was (before) an immaculate boot.
- As well as the scrape in the boot, we noticed a scratch in one of the window panels (note the car was just over 4 weeks old and was in perfect condition prior to this clean).
- Our doorbell footage shows both colleagues leaning over (with the hoover) the area of the boot that has been damaged and shows one taking photos of the side of the car where the window damage appeared.
- Aside from the infuriating damage to the car, the clean itself was poor, as well as the mud carried into the boot, some internal areas hadnt been touched, there were internal scratches and there was still mud all over the lower sections of the car externally which clearly hadnt been touched.
While customer service were very nice prior to the clean, when we brought the issues to their attention they were dismissive and refused to take responsibility despite photo evidence and have been impossible to get a response from.
Having recently purchased the vehicle, thought it would be nice to try a car valet for once, this company was the worst decision we made.
Recommend avoiding for three reasons: potential car damage, poor customer service and a clean that can be achieved in 20 minutes with a cheap Amazon shampoo.
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Lesley Blaine on Google
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Vladko Nikolov on Google